FAQ Magic Jigsaw Puzzles

How do I transfer my game progress to a new device?

In order to transfer your game progress to a new device with the same OS:

You have to be registered on the old IOS device with e-mail or Facebook account.
After it use the same e-mail or Facebook on the new IOS device.
All your progress will be moved automatically.

In Packs section you can restore purchased puzzle packs one by one - open My Account page (=envelope icon in the upper bar) -> Packs -> find the pack and tap Restore on it. "Restore all paid downloads" button restores purchases made with money (not coins).

To restore the Gold Deal/All Inclusive:

1. Make sure that you are logged in on your iOS device with the same Apple ID you used for the original purchase on your previous device.
2. Tap on My account (=envelope icon in the upper bar) -> Packs
3. Push the Restore all paid downloads button
4. Reboot your device!

If you use the same Apple ID you may repurchase the packs - for FREE.
If you have a new Apple ID Please contact Apple support team for the assistance on transferring your purchases (linked to your old Apple ID) to your new Apple ID.

After that please restore your purchases.

Unfortunately you can’t transfer created, started and Jigsaw Puzzle feed puzzles.

If you still have issues with transferring please tap on My Account (= envelope icon in the upper bar)-> Stats -> Magic Puzzles ID - please let us know this number (from both devices), your Facebook name and email you used for registration in the app.

 

In order to transfer your game progress to a new device with a different OS:

In order to transfer your game progress you have to be registered on the iOS device (iphone/ipad) with Facebook account.
After it use the same Facebook on the new device.
To restore packs: My account -> Packs -> tap Restore on each pack

Unfortunately purchases like Gold deal or All inclusive can't be transferred to a device with a different OS, only to the same one.
Started, completed and created puzzles can't be transferred to another device.

Comments

  • Avatar
    S s

    Can I transfer my puzzles and coins to my new I pad.

Powered by Zendesk