FAQ Magic Jigsaw Puzzles

How do I transfer my game progress to a new device (with the same OS)?

Please do the following in order to transfer your game progress to your new IOS device:

Please make sure that you are logged in the app itself on your old device.
Please open the app and tap on My account (=envelope icon in the upper bar).

IMG_0149.PNG

If you are logged in the app, on the Login page you will see your Facebook name or e-mail you used for registration in the app.

If you are not logged, you will see the word ""Login"".

IMG_0171_1_.PNG

After that please use the same e-mail or Facebook to log in the app on the new IOS device.
All your progress will be moved automatically.

Also check that you are logged in on your new device with the same Apple Id you used for in-app purchases on your old device.

Open Settings > iTunes and App Store > Apple ID

If you have a new Apple ID, please contact Apple support team for the assistance on transferring your purchases (linked to your old Apple ID) to your new Apple ID. After that please follow the restoring procedure.

You can restore your puzzle packs from the Puzzle Shop:
open the Puzzle Shop -> My Purchases -> tap on Restore all paid downloads (to restore purchases made with money!)-> find the pack and tap Restore on it.

Instructions are also here:

https://ipadpuzzlessupport.zendesk.com/hc/en-us/articles/200967698-How-to-restore-purchases

In order to restore the Gold Deal:

1. Make sure that you are logged in on your iOS device with the same Apple ID you used for the original purchase.

2. Tap on the Puzzle Shop-> My Purchases

3. Push the Restore all paid downloads button

4. Enter your Apple ID you used for the original purchase of the Gold Deal offer and press ""Ok"".

After that the Gold Deal will be restored.

Unfortunately you can’t transfer created, started and downloaded from Jigsaw Puzzle feed puzzles.

If you still have issues with transferring please tap on My Account (=envelope icon in the upper bar) -> Stats -> Magic Puzzles ID - please let us know this number (from both devices), your Facebook name and email you used for registration in the app.

Comments

  • Avatar
    S s

    Can I transfer my puzzles and coins to my new I pad.

  • Avatar
    Roudha 999

    How do I transfer my puzzle coins to my other devices

  • Avatar
    Antoniagarvey

    How do I transfer all my coins to my new iPad?

Powered by Zendesk