FAQ Magic Jigsaw Puzzles

How do I delete a pack?


Tap and hold the puzzle pack.  Then you will see X sign, press it to delete the pack.

Comments

  • Avatar
    Barbara peer

    Once again my July puzzel pack will not download. I've tried since yesterday because that was the 1st.

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    Claudette Frechette

    If I delete a pack that I've already done will I lose the credits I got for them?

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    Annmac11

    I have list my San Francisco puzzles and my coins

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    Annette Mccollough

    I lost all of my saved puzzles once updated

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    Celiarojo2115

    I not like for puzzles for my son and this time please the puzzles is giorgia

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    Phmanatee

    Somehow I show packs I never downloaded and that I can't get rid of. Pressing and x'ing them out doesn't work on these puzzles- the x never appears. How do I get rid of these puzzles?

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    Dee Jones

    How long does it take for someone to fix the problem???

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    Phmanatee

    Why doesn't anyone ever answer these questions? I'd really like to delete some locked packs, but the "x" doesn't work on them. Will someone please answer?

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    Allyson Miller

    I bought 2 puzzle packs with coins. After I my coins were deducted I got a message that the server was under construction. I didn't get my puzzles and I lost over 6000 coins. All attempts to restore have failed. When I try to contact support it tells me that my operating system number is invalid and won't send it. I know my system is 8.3 because it was just updated last week. I want my puzzle packs or I want my coins returned. This is totally unacceptable.

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    Twooldecrowz

    You really don't want to post our bad feedbacks on the app review. Fix these issues please.

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    ajunerose

    I go to my account trying to find My Pack - Nothing!
    I followed all your instructions and Nothing Again!
    Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland

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    ajunerose

    I go to my account trying to find My Pack - Nothing!
    I followed all your instructions and Nothing Again!
    Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland

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    Gail
    Sooooo frustrated! Did the Christmas Update and lost all November puzzles that I had completed! I redid all of November since I could not get them back! Next problem! I backed up my iPhone then did a restore. I lost all of my coins, puzzles, power ups, and my patience! I am not at all okay with working so hard to complete puzzles and get my coins etc just to lose them! I was saving my thousands of coins to make new purchases this year! I am contemplating deleting this app since I use it for hours a day, to chill, but losing and not being able to restore things lost is sooooo stressful! Please fix this asap. Three strikes and you are OUT!!!!!
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    Brandisparrow

    Yeah.... Might work on iPad but not on iPhone. All this does is take me into the pack itself to start a puzzle. Doesn't matter which screen I'm on

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    Justcuz777

    Since last update in July I lost 60 of my puzzle packs. I went to restore packs and when I tried to download it shows no puzzles and no picture of pack

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    Susie Fortner

    I tried to delete 1 of my packs but it won't let me delete it

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    jpos

    I have tried repeatedly to delete packs by pressing down and then pressing "X". It does not work. Please advise or fix.

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