How do I delete a pack? March 14, 2019 09:45 FAQ Magic Jigsaw Puzzles F.A.Q. Manage puzzle packs In order to delete a pack tap and hold it, choose Delete button. Comments Barbara peer July 02, 2014 10:30 Once again my July puzzel pack will not download. I've tried since yesterday because that was the 1st. Claudette Frechette August 07, 2014 21:13 If I delete a pack that I've already done will I lose the credits I got for them? Annmac11 September 17, 2014 14:39 I have list my San Francisco puzzles and my coins Annette Mccollough November 01, 2014 16:48 I lost all of my saved puzzles once updated Celiarojo2115 November 06, 2014 02:21 I not like for puzzles for my son and this time please the puzzles is giorgia Phmanatee November 14, 2014 01:54 Somehow I show packs I never downloaded and that I can't get rid of. Pressing and x'ing them out doesn't work on these puzzles- the x never appears. How do I get rid of these puzzles? Dee Jones November 16, 2014 15:12 How long does it take for someone to fix the problem??? Phmanatee December 27, 2014 04:55 Why doesn't anyone ever answer these questions? I'd really like to delete some locked packs, but the "x" doesn't work on them. Will someone please answer? Allyson Miller April 13, 2015 18:51 I bought 2 puzzle packs with coins. After I my coins were deducted I got a message that the server was under construction. I didn't get my puzzles and I lost over 6000 coins. All attempts to restore have failed. When I try to contact support it tells me that my operating system number is invalid and won't send it. I know my system is 8.3 because it was just updated last week. I want my puzzle packs or I want my coins returned. This is totally unacceptable. Twooldecrowz July 01, 2015 11:05 You really don't want to post our bad feedbacks on the app review. Fix these issues please. ajunerose July 03, 2015 17:58 I go to my account trying to find My Pack - Nothing! I followed all your instructions and Nothing Again! Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland ajunerose July 03, 2015 17:58 I go to my account trying to find My Pack - Nothing! I followed all your instructions and Nothing Again! Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland Gail January 10, 2016 20:35 Sooooo frustrated! Did the Christmas Update and lost all November puzzles that I had completed! I redid all of November since I could not get them back! Next problem! I backed up my iPhone then did a restore. I lost all of my coins, puzzles, power ups, and my patience! I am not at all okay with working so hard to complete puzzles and get my coins etc just to lose them! I was saving my thousands of coins to make new purchases this year! I am contemplating deleting this app since I use it for hours a day, to chill, but losing and not being able to restore things lost is sooooo stressful! Please fix this asap. Three strikes and you are OUT!!!!! Brandisparrow April 07, 2016 15:35 Yeah.... Might work on iPad but not on iPhone. All this does is take me into the pack itself to start a puzzle. Doesn't matter which screen I'm on Justcuz777 July 09, 2016 15:39 Since last update in July I lost 60 of my puzzle packs. I went to restore packs and when I tried to download it shows no puzzles and no picture of pack Susie Fortner July 13, 2016 15:37 I tried to delete 1 of my packs but it won't let me delete it jpos March 28, 2017 15:22 I have tried repeatedly to delete packs by pressing down and then pressing "X". It does not work. Please advise or fix. stella July 18, 2017 04:42 I don't know if this ever gets read I hope so. My problem is I updated my app in July 2017and when it said open it didn't, I've tried a few times since and still nothing happens. Please help me. I am an old lady and I used to play it all day every day. The version is 2 12 2.