FAQ Magic Jigsaw Puzzles

Puzzle pieces have a wrong orientation (too many corners etc)

Please check that the Rotation mode is off before you start solving the puzzle:



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    Anita Ashley

    I have the march 1 puzzle and it has a missing puzzle piece, so I can't finish the puzzle what do I do

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    Magic Puzzles Support Team

    Dear Anita,

    We are very sorry to hear about the issue.
    Please try to press the Corner button several times. Then you should be able to see the missing piece.

    Kind regards,
    Magic Puzzles Team

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    I have written to you 3 times in the past week to resolve the problem of my puzzle pieces being in the wrong direction and I have tried everything to correct the problem. I’ve tried everything to rectify the problem, nothing works. I have “purchased” many puzzles from your app and even with all my inquiries nobody has responded to correcting my problem. If I don’t hear from somebody in the next 3-5 days I will be contacting the Better Business Bureau.
    Heidi Wasserman
    I can be reached at heidiho1@aol.com

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    Magic Puzzles Support Team

    Dear Heidi,

    We sincerely apologize for the delay in response!

    It seems that you started a puzzle with rotation mode on. You need to turn off rotation and try to solve this puzzle again.
    When you choose a picture to solve, use the Rotate pieces toggle to enable/disable the rotation mode. Please note when rotation mode is on, the button with a puzzle piece with arrows around it is highlighted. Please try.

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    Sheryl Barney

    I’ve been getting puzzle pieces with weird shapes. This started about 3 days ago. The rotation toggle is off. Older puzzles I’ve downloaded do not have this problem just the new ones the past few days.

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    Brittany Illistom

    I am unable to move on to the next piece of the Spongebob puzzle as it’s missing The last piece in the section. What do I do?

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