Puzzle pieces have a wrong orientation (too many corners etc) May 13, 2020 09:00 FAQ Magic Jigsaw Puzzles F.A.Q. Common Issues Please check that the Rotation mode is off before you start solving the puzzle: Comments Anita Ashley March 19, 2014 13:05 I have the march 1 puzzle and it has a missing puzzle piece, so I can't finish the puzzle what do I do Magic Puzzles Support Team April 11, 2014 11:18 Dear Anita, We are very sorry to hear about the issue. Please try to press the Corner button several times. Then you should be able to see the missing piece. Kind regards, Magic Puzzles Team Heidiho1 December 06, 2018 00:16 I have written to you 3 times in the past week to resolve the problem of my puzzle pieces being in the wrong direction and I have tried everything to correct the problem. I’ve tried everything to rectify the problem, nothing works. I have “purchased” many puzzles from your app and even with all my inquiries nobody has responded to correcting my problem. If I don’t hear from somebody in the next 3-5 days I will be contacting the Better Business Bureau. Heidi Wasserman I can be reached at firstname.lastname@example.org Magic Puzzles Support Team December 06, 2018 05:38 Dear Heidi, We sincerely apologize for the delay in response! It seems that you started a puzzle with rotation mode on. You need to turn off rotation and try to solve this puzzle again. When you choose a picture to solve, use the Rotate pieces toggle to enable/disable the rotation mode. Please note when rotation mode is on, the button with a puzzle piece with arrows around it is highlighted. Please try. Sheryl Barney April 04, 2020 14:23 I’ve been getting puzzle pieces with weird shapes. This started about 3 days ago. The rotation toggle is off. Older puzzles I’ve downloaded do not have this problem just the new ones the past few days.