I don't see any photos in the "My Photo" section December 31, 2016 20:45 FAQ Magic Jigsaw Puzzles F.A.Q. General Questions Please make sure that the access is allowed in the Settings of your iPad: Settings -> Privacy -> Photos -> Magic Puzzles -> On.If you are using iPad 1, please enable Location Services in the Settings of your device. Comments Doug Henderson February 07, 2014 15:17 I can't access the puzzles I've created. When I touch the puzzle, an ad comes up for a group of puzzles for $4.99. Magic Puzzles Support Team February 10, 2014 09:50 Hello Doug, Thank you for the message. The ability to make puzzles from your own photos is a paid feature included into the Gold Deal. Thus you see the suggestion to purchase it. We are sorry for the confusion. Best regards, Magic Puzzles Team Cheryl May 09, 2014 21:30 I can see my collections, have registered and signed in. When I try to choose a collection, I am kicked out. Susan russell July 27, 2014 01:42 I can't see any of my puzzles. They are all blacked out. All of my settings are as they should be Seema alwi September 28, 2014 22:10 Well, the same as the two above, cannot see any puzzles at all. What is the solution, I have checked my settings and they are correct. Cyndy Jackson December 24, 2014 07:07 I'm having the same problem as the above complaints. My puzzles are blank pieces Rose Ziegler December 26, 2014 19:48 I just transferred to a new iPad and can only see some of my puzzle pack for those packs I can see when I select a puzzle to work on it kicks me out of the app Elizabeth Rowley January 17, 2015 22:24 Have my coins been used to pay for my own photos if they have how many coins are each photo Joanne Fisher February 01, 2015 02:12 Made some puzzles with my photos and when I click on them, the $4.99 special comes up. So I bought the special. So now when I click one of my pictures - up comes the same "special" offer. So I go to buy it again and it says "Do you want to buy this again?" One would think if you bought it, it would work. Not only do I have no access to my photo picture puzzles, I don't have any of the rest of the offers that "I bought". Can someone explain what I bought and how I can gain access to it? Karen Tatum February 05, 2015 11:48 Every time Apple has an update the puzzle pieces are there with no pics Andrew Budd May 29, 2015 15:21 I can,t access my photos since update. I have been able to before candice highsmith May 30, 2015 14:58 I have a new iPad and am unable to see any puzzles is the "my collection" section. I have followed instructions without luck. Harmanhoog October 06, 2015 22:58 can you select more than one picture at a time Trekker29q November 01, 2015 17:38 I had to delete and reinstall the app on my iPad. Now when I sign in my points are there but none of the puzzle packs that I have earned. How do I get them back? TA V November 15, 2016 20:45 All my settings are as you have stated but I do not see any of my photos, they are all of dogs Danny Parker December 31, 2016 20:45 I had to delete the Magic Puzzles app. When I brought it back and sign back in on my personal puzzle packages are gone. The ones that paid for, my photos of my wife and grandchildren, etc.