FAQ Magic Jigsaw Puzzles

What are the coins for?

You can use coins to purchase puzzle bundles in the Magic Puzzles Shop.

If you open preview of any pack, you will see the price in coins as well. Press it to purchase the pack.

 

Comments

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    Ann kent

    I can't open to preview and use my coins. It knocks me completely out of the site

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    Magic Puzzles Support Team

    Dear Ann,

    Please accept our sincere apologies for the issue.
    It will be fixed in the upcoming update. Your patience is appreciated.

    Best regards,
    Magic Puzzles Team

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    Zilda Marie Silva

    Hi there, i'm having the same problem. I have enough coins to purchase but when i try it knocks me out to the main page. It also asks to update version.....

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    Magic Puzzles Support Team

    Dear Zilda,

    We are going to release an update soon.
    Your patience is appreciated.

    Have a nice day!
    Magic Puzzles Team

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    Susana Grande

    I cant open the preview and use my coins! When try, it knocks me out of the main page ! the same every time

  • Avatar
    Magic Puzzles Support Team

    Dear Susana,

    Please accept our sincere apologies for the inconveniences caused.
    It will be fixed in the upcoming update. Your patience is appreciated.

    Best regards,
    Magic Puzzles Team

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    Benard Madeleine

    Bonsoir,
    Vous me dites à chaque fois que je termine un jeu j'ai droit à une pièce, comment savoir combien de pièces que je posséde.
    Merci pour la réponse
    mon identifiant est le suivant: 0683107152@orange.fr

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    Ronalee Jean Hanson

    I can't figure out how to get the puzzles

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    Jen S.

    Kinda disappointed that the latest game update took away the free coins daily (in exchange for watching a short ad) feature from the 'add more coins menu'. It's insanely hard to earn the amount of coins required to purchase puzzle packs. For a free app Magic Puzzles manages to find a way to force its users to spend cash to use it. Those ads may have been time consuming, but they were a great way for devoted puzzlers to get those extra few precious coins to afford the next puzzle pack. Really disappointed in you Magic Puzzles.

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    Toqui10

    I cant open the preview and use my coins! When try, it push me out of the main page! This happens every time Intry to purchase a pacage.

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    Elaine Garrett

    Why can't I just use my coins to purchase a pack? Why do we have to pay money for every pack?

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    Judy Hayman

    I can't figure out how to get FREE puzzles

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    Lorraine morales

    How do I get free puzzles?

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    Jen S.

    For Judy and Lorraine... There are a couple of ways that you can get Free puzzles, just don't expect all the puzzles available to you for free to be to your liking.

    The number one method, and the hardest by far, is to earn coins by completing puzzles and saving enough to purchase puzzle packs using those coins in lieu of actual money in the Puzzle Shop. This is the hardest method because packs are expensive and the amount you earn for completing puzzles is rather puny in comparison. It takes a long time and a lot of patience.

    Another way to get free puzzles is to download Magic Puzzles' monthly offering of Magic Puzzle packs. These are monthly offerings that make available to you a new free puzzle everyday for the month. But these are mystery puzzles, so you don't know what the puzzle is of when you start them and you have no preview image to help guide you in putting the puzzle together. This can be frustrating for casual puzzlers, but a great challenge to hard core puzzle fans.

    The last method is the newest. Recently Magic Puzzles has added a rewards system that will give users a free puzzle pack for every two levels they complete. The packs are small, consisting only of four puzzles each. Not terribly impressive, but they're still free. Once the required level to unlock the puzzles has been achieved they can be found for download in the Free puzzle section of the Puzzle Shop.

    I hope this clears up any questions about how to obtain free puzzles in Magic Puzzles.

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    Betty Gitlin-Rich

    I do these puzzles in order to RELAX. I am anything but relaxed right now.

    In think we should each get a FREE large pack of puzzles for our troubles. Please fix it.

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    Hmsalmon

    I have tried to use my coins for puzzles and I get the message Download Failed. I asked for help I got an email with a solution but it does not work...Please Help

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    Hmsalmon

    I still cannot use my coins to purchase bundles...I know how it works...I purchased a bundle before but now I get the message " failed " after I hit the download button...Please help

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    Judith kite

    can't buy any puzzle packs with my coins it keeps saying failed

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    Ellen Campbell

    I purchased a puzzle pack yesterday, it took my coins but no puzzles downloaded. I've emailed Help twice but so far had no reply !

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    Ellen Campbell

    I purchased a puzzle pack yesterday, it took my coins but no puzzles downloaded. I've emailed Help twice but so far had no reply !

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    Roberta Weadley

    I had over 12,000 coins before I signed in to my account. Once I signed in, the total dropped to 6,404. What happened to the rest of the coins?

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    Elizabeth Rowley

    Why do my coins keep going to zero every time I finish a puzzle or win coins

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    Gina Scheer

    I have lost almost 5000 coins? I am signed in. Where are they and how do I get them back?

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    Geraldine Howe

    Hi I just tried to get Valentine jigsaws with 1990 coins and took off 1990 but jigsaw failed. Geraldine Howe

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    bdomingue13

    I lost my coins

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    Eirene

    I lost my last 5 purchases and my coins.

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    apptmmi

    I purchased a puzzle with my coin and the puzzle did not come in plus now I lost my coins...

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    Eirene

    Hi, I would like to know if we are going to get the puzzles that I purchased and my money back.

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    millie hartnell

    I have never received any coins even though I've completed over 130 puzzles, many of which I paid for. Why?

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    John Campbell

    I'm keep getting little things and can't save my coins any ideas

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