- Please make sure that you are logged in the app itself with the same details you used for registration in the app previously.
Please open the app and tap on My account (=envelope icon in the upper bar).
If you are logged in the app, on the Login page you will see your Facebook name or e-mail.
If you are not logged, you will see the word "Login".
You need to log in with the same details you used for registration before.
- If you have started to use a new device and your coins didn’t transfer, please also make sure that you are logged in the app.
- If you still unable to restore coins, please feel free to contact us. Click here, to submit a new request.
Please note: don't forget to let us know your email or Facebook account you used to register in the app and the amount of coins you lost.
We also need to know your Magic Puzzles ID, which you can find in the following way:tap on My account ( = envelope icon in the upper bar) -> Stats -> scroll down to Magic Puzzles ID - please let us know this number.
The instructions are also here: Magic-Puzzles-ID-