FAQ Magic Jigsaw Puzzles

What to do if I am unable to connect or share via Facebook?


1. Please first make sure that you have allowed the access in the Settings of your iPad: Settings->Facebook->Magic Puzzles->on

2. If you are still experiencing the issue, try the following:

Open your Facebook page in a web browser -> Go into the Privacy Settings -> click Apps on the left -> Scroll through the list of apps that you've given Facebook permission to use -> Find Magic Puzzles and click X next to it.

Note: Just remove the permission, don't delete all the previous activity.

Then, please go back into Magic Puzzles and try to reconnect via Facebook.  You should be asked to re-authorize Facebook to allow Magic Puzzles access.


3. If this doesn't work:

Go into your iPad Settings -> Scroll down until you find the Facebook app -> Tap the Facebook icon and re-enter your password for Facebook. You should see "Allow these apps to use your account" section below and the list of application -> Just slide to "on" next to Magic Puzzles icon to give it access to your Facebook. Switch off-on to reconfigure the connection. Then go back into Magic Puzzles and try to connect.


Comments

  • Avatar
    Susan Wilson

    I have tried all the above & still can't log into Facebook. Also deleted & re downloaded the app.

  • Avatar
    Magic Puzzles Support Team

    Dear Susan,

    We are very sorry to hear about the issue.
    Could you please let us know the following details:

    • have you shared any completed puzzles via Facebook? If so, how often?
    • have you use "Challenge" or "Invite" feature in the tournaments section?
    • how long have you been registered with us?
    • when have you started to see the error message?
    • Do you have the Facebook app installed? or the account details are entered right in the Settings of your iPad (Settings -> Facebook)? Or for example you have registered through the browser.

    These details are very important for us.

    Looking forward to hearing from you.

    Best regards,
    Magic Puzzles Team

  • Avatar
    Tacie Himelright

    I am having the same problems as Susan. I tried all your fixes and i am still unable to logon. Error message as follows. "The operation couldn't be completed. (com.facebook.sdk error 2.)

  • Avatar
    Magic Puzzles Support Team

    Dear Tacie,

    Have you updated the app up to the latest version? Do you still face the issue?

    Looking forward to hearing from you.

    Best regards,
    Magic Puzzles Team

  • Avatar
    Tacie Himelright

    I am at the most current version. I was able to finally log on via e-mail so I've only lost about 400 coins. I can live with that. I don't have to logon FB through Magic Puzzles. Thank you.

  • Avatar
    Magic Puzzles Support Team

    Hi Tacie,

    Thank you for the reply.
    We have restored the coins for you.

    Have a nice day!
    Magic Puzzles Team

  • Avatar
    Dana

    I am having the same problems with Facebook, went through all the steps you have listed and still cannot connect to Facebook. I ended up using my email as well.

  • Avatar
    Tacie Himelright

    Thank you for the return of my coins.

  • Avatar
    Staci

    I have the same problem as Tacie...I deleted the app, renown loaded up and lost my work I had done which is no big deal but I really love this app and would line to share it with friends...HELP PLEASE!

  • Avatar
    Staci

    Redownloaded it I meant

  • Avatar
    Heather Donaldson

    I also cannot connect and am getting the same error message. Tried all suggestions and deleting/re downloading the app. Still cannot connect. Help!

  • Avatar
    Heather Donaldson

    I've also lost all my coins - except for 688 - and all of my started and completed puzzles!

  • Avatar
    Tacie Himelright

    @Heather. I had the same problem. Luckily I had no puzzles in process and could live without my completed ones. I just started again from scratch before I was able to log in with my e-mail address and Ximad was gracious enough to restore the coins I had accumulated while playing not logged in.

  • Avatar
    Alize151

    I can't share or connect on Facebook. Have tried all suggestions. I don't want to lose any of my purchased puzzles. This is my 4th attempt to get help with this matter.

  • Avatar
    Gdavid

    I can't get share in Facebook since I first started. I keep getting the error message (com Facebook.sdk error) I have never received the tokens when finishing for the sharing. Please tell me how to share. Thank you.

  • Avatar
    Trish Bass

    I have followed all the instructions to log on with Facebook. It's really agitating me I have worked hard for my coins which is over 5000. I keep getting a message saying com Facebook.sdk error. I don't mind playing using my email but I would really love my coins back

  • Avatar
    Marlene Banninger

    I just downloaded the ap a few days ago. I love it, however I am unable to register through Facebook. I am getting the errors described above. I was able to register with my email address, but I would like to share on FB. How do I get the free monthly puzzles offered on FB.

  • Avatar
    Kim Bryant

    I can not log in through Facebook either, and have also tried the previous suggestions. I have also lost all my coins over 500. I'm very frustrated as I was also enjoying the puzzles.

  • Avatar
    Cheryl

    I am done trying to get on here.

  • Avatar
    Stephanie Boulware

    Having the same issues, same error message and lost over 8,000 coins. Yes I've been having fun with Magic Puzzles for a long time now! Wish I could get back my old version!

  • Avatar
    Jenn Trowsse

    I can't do any of the above because magic puzzle isn't showing on my Facebook browser, or in my settings to even turn it on. Any other solutions for this? I had to reset all settings on my iPad cuz I changed my last name and the iPad didn't take it. So I reset and renown loaded magic puzzles, but I guess it isn't recognizing me anymore...

  • Avatar
    Henny Vink

    I used the app for à long time and after the update i Cannot log in On facebook. I did all the things you said, but iT does not work

  • Avatar
    Woodardpartyof5

    Two of us in the same house having the same problem,I lost all my coins and my puzzles I had already completed!! Not happy

  • Avatar
    Charlotte Andersen

    Same problem With FB, would really like to share on FB, can't be in the tournament either. When will this be fixed? Looking forward for reply

  • Avatar
    Sheryll Graham

    I am having the same problems as Susan. I tried all your fixes and i am still unable to logon. Error message as follows. "The operation couldn't be completed. (com.facebook.sdk error 2.)

  • Avatar
    Sheryll Graham

    I also deleted and reloaded the App. That didn't help either.

  • Avatar
    michelle bowditch

    Apparently I am not the only one who can not sign in with Facebook...tried all of your fixes, didn't work.

  • Avatar
    Sharon Ash

    Have tried all the above suggestions but can still not connect with Facebook. Have been playing 921 days 18 hours 53 mins. Have just purchased a new iPad and was hoping I could transfer my stats to app

  • Avatar
    Shirl

    I am still locked out and cannot use magic jigsaws I do not want to use it on Facebook, so what are my options. Am really missing doing the jigsaws every night.

  • Avatar
    Amy Ward

    I have lost my coins and levels since the iOS 8.1update also I can't connect to FB. I have tried all of the suggested instructions. What can I do?

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