There are two ways of creating puzzles from your own photos in the app:
1. My Photos – the My Photos section is paid, and the ability to create puzzles through it is included in the Magic Jigsaw Puzzles VIP subscription, the No Ads offer, the Gold Deal, and All Inclusive.
2. The Feed – this feature is free but requires a Facebook login since it is a social feature. In the Feed, you can create and share your own puzzles with your friends who also play Magic Jigsaw Puzzles and other puzzle players worldwide.
Why does it give me an ad
Why when I load a picture and try to access the puzzle, do I get an ad and not the puzzle?
Why can I not use a picture I created from my photos? All I get is an add for puzzles and not my picture as a puzzle?
I'm also getting ads when I try using one of my own pictures. How are do we use our own pictures?
I' m also getting d'as wehnelts I try using one of my own pictures. How do we use our own pictures?
I am also getting ads when I try using one of my own pictures. How do we use our own pictures ?
Dear Customers!
We are very sorry for the possible confusion.
The ability to make puzzles from your own photos is a paid feature included into the Gold Pack. That is why you see the pop up message offering it.
Please also let me note that the Gold Pack also includes:
Kind regards,
Magic Puzzles Team
The easiest thing to avoid this confusion is either:-
1. Make creating puzzles from own photo's available.to ALL or
2. Disable option to create puzzles from own photo's unless you have Gold pack.
Simple!! Stops all confusion dose'nt it!!!!
Feedback on creating your own puzzles. Your FAQ section doesn't mention that it's only available to those who have paid a subscription. It would be easier for people if you state this when people select that option rather than being confronted with one of your adverts. It's somewhat deceiving on your part.
I have the gold pack but it won't allow me to get to my photos to make my own puzzle. Any suggestions?
I PURCHASED THE GOLD PACK and it still won't allow me to solve my puzzles without the ad popping up again! And, they are not filed in a created puzzle file.
I got gold pack and it worked perfectly
It doesn't state that you have to have a Gold Pack to create your own photos to play. That's deceiving to your customer. I've been playing these puzzles for a long time now they are very relaxing but some problems I still have had no response from you. I've sent emails with no answers from you to solve the problems on these puzzles, why? Could you please say something to me regarding this. Donna
I have the Gold Pack and saved a couple photos. But it is requiring photos be posted to Facebook and shared and I have to pay with a lightning bolt to play my own picture. That definitely needs to be fixed please.