How do I create puzzles from my own pictures? January 01, 2017 16:31 FAQ Magic Jigsaw Puzzles F.A.Q. How to play Press the camera symbol and choose any picture from your gallery or take a new picture with your camera. Comments Sandra burgess March 23, 2014 20:45 Why does it give me an ad Louise Adams April 20, 2014 15:44 Why when I load a picture and try to access the puzzle, do I get an ad and not the puzzle? Shelley Lee Wellar April 24, 2014 04:37 Why can I not use a picture I created from my photos? All I get is an add for puzzles and not my picture as a puzzle? Shirley Balog May 31, 2014 18:16 I'm also getting ads when I try using one of my own pictures. How are do we use our own pictures? Céline Cannon July 24, 2014 21:04 I' m also getting d'as wehnelts I try using one of my own pictures. How do we use our own pictures? Céline Cannon July 24, 2014 21:05 I am also getting ads when I try using one of my own pictures. How do we use our own pictures ? Magic Puzzles Support Team July 25, 2014 06:16 Dear Customers! We are very sorry for the possible confusion. The ability to make puzzles from your own photos is a paid feature included into the Gold Pack. That is why you see the pop up message offering it. Please also let me note that the Gold Pack also includes: No Ads version of the game 3 puzzle packs All the melodies in the JukeBox unlocked Kind regards, Magic Puzzles Team Martin Homfray August 16, 2014 23:12 The easiest thing to avoid this confusion is either:- 1. Make creating puzzles from own photo's available.to ALL or 2. Disable option to create puzzles from own photo's unless you have Gold pack. Simple!! Stops all confusion dose'nt it!!!! John October 07, 2014 11:01 Feedback on creating your own puzzles. Your FAQ section doesn't mention that it's only available to those who have paid a subscription. It would be easier for people if you state this when people select that option rather than being confronted with one of your adverts. It's somewhat deceiving on your part. Tlvanover November 23, 2014 18:41 I have the gold pack but it won't allow me to get to my photos to make my own puzzle. Any suggestions? Pkandbob April 01, 2015 16:55 I PURCHASED THE GOLD PACK and it still won't allow me to solve my puzzles without the ad popping up again! And, they are not filed in a created puzzle file. John Campbell April 20, 2015 23:44 I got gold pack and it worked perfectly Betty2007boop7 October 31, 2016 18:33 It doesn't state that you have to have a Gold Pack to create your own photos to play. That's deceiving to your customer. I've been playing these puzzles for a long time now they are very relaxing but some problems I still have had no response from you. I've sent emails with no answers from you to solve the problems on these puzzles, why? Could you please say something to me regarding this. Donna Eileen Boryan January 01, 2017 16:31 I have the Gold Pack and saved a couple photos. But it is requiring photos be posted to Facebook and shared and I have to pay with a lightning bolt to play my own picture. That definitely needs to be fixed please.