FAQ Magic Jigsaw Puzzles

What is Login section?

Registration in the app allows you to easily restore your game progress and all your purchases in Magic Puzzles Shop in case the app is accidentally deleted or your device is changed. 

You can register in the app via e-mail or Facebook account. 
You are able to view your stats and all the packs linked to your account with us: 
Here you can also restore free and paid packs one by one.

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Comments

  • Avatar
    Polly B

    Happy New Year! Except that my coins, 1350, have disappeared this morning. All new coins advance the coin count only for a moment, and at My Collection, the coin count goes back to zero. Please fix this problem.

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    Polly B

    My coins came back after I quit the app and relaunched.

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    Janice ScarboroughROOKiL

    I have lost my points how do I get them back

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    Dkglass

    i have lost all my coins, over 3400+ and I have done all the troubleshooting mentioned in above complaints. Please restore coins.
    Also, please add levels above 100 as we like that aspect of the game.

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    Jim Jam Horse

    Oh well I signed in with Facebook, huge mistake, I was on level 15, now I signed in with Facebook gone back to level 1, I have lost all my coins, can't sign out if it with Facebook to sign in with my email address, I well p*** off to say the least! other than that it is a 5 * game,

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    Lisa Marksberry

    I have a new ipad I cannot login to my account. Please help me. I have lost all of my coins, puzzles and levels.

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    Pkkeesler

    4th request to get my coins back. Anybody out there?

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    Heidiw

    This game still won't hold and add my coins!!!! Completely frustrating

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    Ilknurglendale

    Me too !!!!!! Lost all my coins and it's not collecting any coins.coins are just disappearing !!!

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    Grammy04750

    I can not even get to my account...all coins lost and back at level 2...I signed in through facebook and nothing works

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    Zhaylin Black

    Can I unlink my Facebook? I've been playing this game for 71 or 72 levels and had over 4,000 coins that I was going to use to buy more puzzles. But once I connected to my FB, I was reset to level 1 and now have only 2,650 coins.

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    Nancey Edwards

    I have over 7000 points. They have disappeared. I am registered. I tried the restoring. Upon finishing a puzzle , it shows points, however, it always goes to "0" As if I didn't even complete game. I cannot purchase additional puzzles. This happened when the app was upgradedi in November or early December .

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    Audrey Elane Noble

    Please restore my levels and my coins Thank You

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    Josephine C.

    My coins our not add up when I get done , with our when I by I lost my coins and it won't let me sign in Facebook so what is happening with this I love doing the puzzles

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    Kathy Gudie

    I am getting no coins, why. Plus my old iPad broke and this is my new one, apple kept the old one so I can not retreated the coins on it, please help me get them back!

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    Hadassah Baum

    I had 4000 coins then i signed up with email and lost 3000 and i lost about 28 levels

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    Stone305

    I just moved to iPad Air 3. First coins transferred but puzzles did not get restored. I deleted the app and downloaded it again. Now my puzzles are restored but my coins are 0. I am at level 17 with 3,844 points. How can I get my points back?

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    Kathy Gudie

    Why do my points disappear? Yesterday I finally got them, ow today they are gone again. What is going on?

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    Julie Stratford

    Julie Stratford, I sent a gift "sweet home" to my mum today, we've entered the gift code and confirmed the registration via email as requested to do but it always says already confirmed, when we go back to the app the purchased oack is not on her collection

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    Cindy berry

    Julie, I had the same problem today, still waiting for an answer!

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    Tillie2

    I have read most of the comments on the help suggestions and it looks like most people have pretty much the same problems and no one seems to get any help on this game. I cannot open my puzzle game on my first generation iPad so none of the directions on the help pages work. I reinstalled the app on my new Air 2 iPad and lost a lot of paid for puzzles and went from over level 70 down to level 31. I tried to open from facebook and was unable to get access. Now the game shows my facebook but not my email address. I can't even buy any new puzzles. I have also lost October, November and December puzzles which I downloaded and finished all the puzzles. Why is it so hard for you to fix these problems when so many people complain about the same things over and over? Tilliie2

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    Norma Quiroz

    I can't set my profile, instead of saying "account" it say my email, I can't go to my account , how do I set my profile

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    Norma Quiroz

    How do I restore all my puzzles , I had to delete the account and re install , but I can't get all my finish puzzles it wants me to star from level one , pulse I can't any of my coins

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    Cahe 25

    I have Lost all My coins. I have logged in with My email cahe_25@hotmail.com

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    Martha Walker

    Lost all my coins and lost my level. I should have 6900 coins and at level 103. I am signed in. Please get my coins and level back.

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    Lcfrakes

    I lost over 10,000 coins overnight. In fact the puzzle I just finished the coins went up and then disappeared. I'm signed in but nothing.

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    Doris McClurg

    Still my 8500 coins have not been restored. What on earth is going on?

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    Athena A Aubrey

    How do you register at Facebook? I paid about 100.00 so far, how do your get February puzzles? You know blanked out ones, I played all January 2015! Gaubrey@ roadrunner.com. Athena

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    Llwelch

    I am having problems with my all inclusive package. Can you please help me?

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    Deborah Johnson

    I've lost all my coins how can I get them back????

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