FAQ Magic Jigsaw Puzzles

What is Login section?

Registration in the app allows you to easily restore your game progress and all your purchases in Magic Puzzles Shop in case the app is accidentally deleted or your device is changed. 

You can register in the app via e-mail or Facebook account. 
You are able to view your stats and all the packs linked to your account with us: 
Here you can also restore free and paid packs one by one.

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Comments

  • Avatar
    Clydia Jacobsen

    I paid for coins where are they?

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    Coleen Huguelet

    I want to log out of Facebook because it is not my account?

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    S Lyda

    I sent a request recently and now I can't find it. In case it got lost, here it is again.

    I had to uninstall and reinstall the app. I've gotten my puzzles back, but my level, energy (?) and points didn't come back. I was at level 83 (at least), had at least 11 energy, and over 6600 points. Please help!

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    Brandisparrow

    Registered email to claim 500 coins as it said on the screen when I got the app. Never got the coins so I contacted your help desk. Help desk called me a liar and said the 500 coin offer is only if you log in with Facebook. Screw that

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    Valerie

    My coins have disappeared and also my free puzzles. Please help

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    Scb105

    The instructions are not feasible for puzzle re-downloads, the instructions do not work or solve the problem. I'll just pick a more user friendly app although I HATE to lose all of my beautiful Ximad. Look at these comments and people who have the same problem. My name is Susan Becker I have commented earlier, shame you have to lose your puzzles.

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    Gerry Argentina

    How do I restore my puzzles and coins

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    My3suns44

    Lost earned coins and puzzles when purchased new iPad Air. Previously had ipad 2. There is no button to press, can't find stats. My son even tried and he's more savvy than I. I had 1,062 coins, 28 energy boosters (never knew what they were), 30 star (don't know what that is either. Listed are puzzle packs: Famous Paintings, Animals, Architecture, Nature, Colorful City, November 2014, Hiking, Fresh Fruits, Fast Yachts, Animals in the Wild, So Magical Sky, Paradise Dream, Variety of Nature, January 2015, Sunny Cities, First Day of Spring, Sports Life, Beautiful Earth, Keep It Smile, Cute Kittens, September 2015, Fantasyland, Amazing Butterflies, London, June 2016, Kaleidoscope. Please help. I don't remember all these puzzles, but they are on my old IPad as purchased or earned with coins I earned. Please help. I am not getting anywhere with "Help" . It just leads me to the question page and no matter what I do, I wind up back there. Thank you very much.

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    My3suns44

    I have also accumulated 606 coins, 5 energy and 1 star. In addition to the ones in my previous iPad. Thank you

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    Crice629

    My magic puzzles ID is the same as my sisters ID. We are NOT on the same account! We have uninstalled/reinstalled the App with no success. Our packs, etc. Are crossing over to the other accounts. Now, the account under janlou2365@att.net will not let them sign in, says the email add. Is invalid. Please straighten this out quickly. You have #903225 as the account number for both of us, which it is MINE. We both have numerous puzzle packs purchased.

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    Chs Aer

    I restore all the packs I've bought, when I had finished, I went to my collection and they are not there?

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    currygirlie

    All of my purchases are not restored. 13 puzzles not restored when the shop says they were. I signed in, changed my password and tried again. No success. Help!

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    Adele Cilliers

    I puchased middleages with coins. I cannot download the pack. Each time I try to restore it crashes and I have to re-enter magic puzzles.

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    Rebecca Mason

    I have not had any issue with the application but I have had issues with a couple of the advertisements freezing and then I have to close and reopen which is bothersome. It happens when the advertisements are changed or updated. Issue is normally fixed in a couple of weeks.

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    Sgaines2

    I accidentally deleted the app after it kept crashing, I lost over 16,000 coins and all of my puzzles that I downloaded. I was at level 100. Please help.

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    Daniel s kelley

    I just bought a pack of coins and I cannot find them they're not showing up what should I do

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    Daniel s kelley

    Yesterday I thought some coins and I cannot see them in my queen section of the game can you tell me how to get them

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    Donna

    I just bought a new iPad. Purchases didn't transfer. I can't find my account.

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    Harnithan

    Hi I paid for the 5000 coins and never received them

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    Rmandevillesr

    rmandevillesr@hotmail.com
    I didn’t get my coins back or my puzzles my iPad factory reset and updated and I lost everything can you help me

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    Grgraham

    I got a new iPad and my puzzles and coins did not transfer
    Help

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    Justamona B Mack

    Justamona B Mack, jmack70@tampabay.rr.com, ID# 2100430.1270177
    I have lost 2488 coins. How do I get them back. Also, why does the puzzle black out and freeze tiles. This is irritating. I have deleted and re downloaded to no avail.

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