FAQ Magic Jigsaw Puzzles

How does the subscription work?

Upon subscribing, you will immediately receive free access to the full collection of puzzle packs in the Puzzle shop! All new packs released in the future will also be available to you for free during a subscription period. Exceptions are the puzzle packs which we publish according to the licence from National Geographic, Sony, Cartoon Network, Grumpy Cat, and Our Place. These packs are located in the Puzzle Shop in special categories.

A subscription also allows you to create and solve an unlimited amount of your own user-created puzzles, gives you unlimited energy to solve all user-created puzzles from people around the world, and turns off ads in the game.

You can choose a subscription plan according to the price and duration. The prices are $7.99 per week, $19.99 per month or $99.99 per year or equal to the same price tier that "Apple's App Store Price Matrix" determines in other currencies.

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

You may cancel a subscription anytime via the subscription settings through your iTunes account. This must be done 24 hours before the end of the subscription period to avoid being charged.

In case of cancelling a subscription you lose all the benefits described above and all downloaded paid packs will be temporarily blocked. You will be able to unlock them at any moment by renewing a subscription or purchasing a separate puzzle pack.

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Payment is charged to iTunes Account at confirmation of purchase. Subscription automatically renews for the same price and duration period as the original package, unless auto-renew is turned off at least 24-hours prior to the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.

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    Donald Welch

    How do you buy a subscription for windows 8? I have tried to order packs , keeps saying try again later....

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    Magic Puzzles Support Team

    Hi Donald,

    Thank you for the inquiry.
    Unfortunately, we don't have the subscriptions currently available for Windows 8. As for the packs purchases, could you please make sure that you have the latest version of the app and have a stable Internet connection?

    Please let us know the results.

    Kind regards,
    Magic Puzzles Team

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    Heather Compton

    Hi I was wondering how much the subscription packs are. I've looked and can't seem to find the actual prices for all the different subscriptions. Thanks

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    JoAnn Hamil

    Same as Heather, I was wondering what the cost is for the subscription packs. A response would be greatly appreciated.

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    Traci Pennypacker

    What is the cost of each of the subscription options?

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    Steph Rumney

    What are the subscription costs? More people may purchase if we knew the prices. Love this app, but not willing to subscribe for an unknown amount

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    I cannot believe that NOONE has answered the question, "how much are the subscriptions?" I will not purchase it until I know the price which is not found anywhere

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    Magic Puzzles Support Team

    Dear Users,

    As for the prices for the subscriptions, they are as follows:

    1 month - $14.99
    3 months - $34.99
    6 months - $59.99
    1 year - $69.99

    Best regards,
    Magic Puzzles Team

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    Marilee Ackelson

    What is the length of time for the all-inclusive subscriptions?

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    Amy coe

    If I have the "gold" pack, am I suppose to be able to download any of the puzzle packs that come out? I'm logged in and every pack has a $ or coin value attached.

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    I hit the pay/coins for a new puzzle pack but it fails to download. I even deleted puzzle packs I have finished and it still won't download.

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    Holli Robertson

    How do you subscribe?? I can't find it anywhere - I'm registered and logged in. I'd already bought the gold pack & infinite energy....restored those but can't even see where to buy subscription in my iPad with the latest iOS installed???

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    Linda Spalding

    How long does a subscription last and am I charged every month

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    Kathy Lynn Rodman

    I bought a 1 year subscription this month through the log in section. Where are my puzzle packs with the red numbers? Is facebook required, because I did not see that requirement, except for the personal pictures. Login & tapping on the notifications tab gets me nowhere. I was a gold member. Is that required first, since that requirement was not mentioned. Where are my puzzle packs?

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