FAQ Magic Jigsaw Puzzles

How do I use the boosts?

Starting from version 1.10.0 you can use different boosts while completing the puzzles. Please note that the boosts are available only on iPad, but not on iPhone devices.

Click on the green button in the bottom right corner to activate the boosts.

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See the list below: 

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1)The Miracle frame button allows you to choose only the edge puzzle pieces

2) The Miracle magnet allows you to automatically join two puzzle pieces together, it can be used only for 42 and 72 levels of difficulty

3) This button opens the preview image of the puzzle

4) The Miracle hint button sets the puzzle preview as a background image, so you can easily complete the picture

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1) This Magical line button allows you to automatically complete any horizontal line of the puzzle   

2) This Magical line button allows you to automatically complete any vertical line of the puzzle      

3)  The Super power button allows to choose any 3x3 square on the game board and it will automatically complete         

 

Please note that those 3 boosts are available only on 288 and 550 levels of difficulty.

 

The boosts can be bought with coins, click on the plus sign next to the boost you would like to buy when no such boost left.
Starting from version 2.12.0 we changed this option, now you can buy 10 boosts at once.

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Comments

  • Avatar
    Martin Homfray

    Like everyone else are saying the boosts MUST GO.
    I ditched another puzzle app among other things because of the annoying "LOCKING IN PLACE" feature!!!!!
    And no way should we have to pay for paying to have "ONLY EDGES". This IS a standard feature on all other puzzle apps even your own single packs.

    The ability see to look at the picture is another standard free feature. Of course this can be BYPASSED by SAVING the PICTURE and having another look at before continuing with the puzzle. This of course CANNOT be taken away by yourselves since it is common practice to save puzzles in progress for later completion and therefore cannot be prevented!!!!!

  • Avatar
    Martin Homfray

    Once again my boosts have disappeared without me using them. They are now only 14. How can this be happening without using.
    I have though used one in trying to the irritating and frustrating UNWANTED LOCK FEATURE!!!!

    When are you going to get rid of these boosts??????

    An answer very soon to our numerous furious comments about when you are going to remove these is needed to be provided VERY QUICKLY if you want to retain your customers.!!!!

    We are after all NEEDED to provide your valuable advertising income!!!!!

  • Avatar
    Jenn S

    If you're going to insist upon including the boosters in the app, I kinda wish you would go old school about it, like PC games old school, and have them be able to be enabled/disabled in the game options menu along side background and music options. That's how game cheat consoles are activated in PC games, and I do consider these boosters hints/cheats. And that way people who like the boosters can enable them, but people who dislike them can disable the boosters and then not have to have them staring them in the face from the bottom right corner of the screen with that ugly mucus green button.

    But you guys really need to get out the next update soon, hopefully having taken into consideration all the feedback you have been getting since the last update.

  • Avatar
    Marcela Postlova

    I agree with Jen, disable option on all your "bright idea" upgrade is a must, but the puzzle absolutely MUST move around again! Get out at least a word about how you getting along with it. I sincerely hope the update will be worth waiting for, taking this long!!! Don't disappoint us!

  • Avatar
    Bl Hankins

    Agree with Jen S & Marcela, but have doubts that you are going to fix this. You have already missed the "timely manner" and have tried our patience to the breaking point. The last upgrade needs to be completely scrapped. If you have to "keep" some of the crap you shoved down our throats, at least make it optional. Especially the lock down feature and the cheats. And I still think that having the edge pieces only as a "cheat" is mean. It should be free - like it is on every other puzzle app that I have!

  • Avatar
    Marcela Postlova

    AMEN!!!

  • Avatar
    Martin Homfray

    My boosts are CONSTANTLY changing from 18 - 14 & then back 18 in a vicious circle. I have NOT been using them except for the ONE occasion when I tried to get rid of the auto. IF this stays it should be an OPT - IN boost. I like most others DO NOT like it - it is very frustrating when the pieces lock together when close together. For REAL puzzlers it is a real NO to this boost.

    The Edge & Preview boosts are OK on request. However these boosts MUST return to being FREE. In fact ALL boosts MUST be FREE as before your latest update.

    Also as ALL the many requests in the above comments WHEN are you going to fix these boosts. Even some as an interim measure would be as a start.

    CAN YOU at least give an idea as to when you are going to issue an URGENT FIX to the last update so we know how "MUCH LONGER WE MUST SUFFER"

    Otherwise you WILL SEE LOTS OF PEOPLE LEAVE!!!

    That will see a reduction in your income. Perhaps THEN you will do the requested fix. That could be too late when people find more APPEALING JIGSAW PUZZLES in the App Store.

  • Avatar
    Barbara Sloan

    I also agree with Jen S, I really enjoyed the original version of Magic Puzzles but do not like the updated version at all. We have already paid for our puzzles so why should we have to pay extra. I am sure you will loose a lot of unhappy customers.

  • Avatar
    Martin Homfray

    To ALL PUZZLERS & PROGRAMMERS

    There is a problem with the number of boosts available. It is CONSTANTLY changing & therefore giving a FALSE reading

    ANOTHER REASON to DUMP these boosts!!!!!

  • Avatar
    Martin Homfray

    Why is there no further news on when the next update is due???

    Why is there no further comment from yourselves about what you intend doing about the "Boosts"?? It has been over Ten Days since your last reply. You must realise Nobody likes them & wants them to be back to the way they were before the last update.

    Also were is your acknowledgment/ explanation to my comment TWO DAYS ago about the fluctuations in the amount of boosts available???

    We deserve answers from you AND an indication as to when you intend fixing/reversing these "Boosts". Or do you want a mass exodus by us???

    Your "Customer Service" is ABYSMAL

  • Avatar
    Marcela Postlova

    Agree, where is acknowledgement/explanation/comment on your FB, where everybody can see it? You absolutely owe it to us, after all, we all have pretty big coin invested in you game, so be responsible, this is no way to run business !

  • Avatar
    Jenn S

    Sent feedback to Magic Puzzles regarding new features almost two weeks ago about puzzle locking and other new features. Have received two replies since and I have found that the support team appear to only take the time to respond to requests and feedback about once a week. Which explains why we all feel so ignored.

    But I just got some good news today. The support team member who replied to me today stated that puzzles will once again be moveable in the next update. Though no word on when update will be or anything about the 'boosters'. My guess is that we're stuck with them. But at least puzzles won't be 'glued' to the background anymore, that is so annoying.

  • Avatar
    Marcela Postlova

    That is good news, I emailed a few times, got reply yesterday, only that they working on the problem, didn't say when the next update might be, well, at least something. I tried locked puzzle, but it sucks big time! I just hope, they hurry up!

  • Avatar
    Martin Homfray

    Well some good news at last. At least ONE OF THE IRRITATIONS is going in the next update.

    However is there any idea when it will be. Could you at least do an interim update that includes the removal of the locking feature???? This is ONE feature that is causing major annoyance - it takes all the fun/ achievement ot of finishing a puzzle when it happens especially when it locks on while you are moving it out of the way or past.

    What is happening to the unwanted boosts??? Could you at least return the "Edge only" & "Preview" back to the way they were?? They are after all FREE on all other apps. The "Preview" can be obtained anyway without using the boosts by saving it & then looking at it before returning to the puzzle

  • Avatar
    Martin Homfray

    Just had to restart a puzzle!!!!

    Lost all All pieces in side bar. Lost a boost trying to get them!!!! Do NOT KNOW WHY they disappeared. This SHOULD NOT HAPPEN. No one wants them to disappear in the first place & there MUST be a way to get them WITHOUT losing a boost OR having to restart.

    This is madness!!!! SORT IT OUT NOW & get an update out!!! AND GIVE US SOME IDEA OF WHEN it IS COMING.

    DO NOT IGNORE our protest of the last update!!!! All/ most of us do NOT want the new boosts at all, however an opt - in if you wish to use them could be possible.

    The preview & edge only must also be restored to how it was. These are standard in all/most other puzzle apps.

  • Avatar
    Marcela Postlova

    I'm with ya Martin, don't forget the free floating puzzle, that is no. 1 with me!!!!!!!!!

  • Avatar
    Marcela Postlova

    Get rid of the logo corner on saved puzzles, back to full picture please!!!!

  • Avatar
    Martin Homfray

    I had taken that for granted since they have promised that already.

    Maybe we should organise a group in Facebook - called XIMAD Update Foul - Up or some other suitable name. They might then answer our concerns in a quick and Full return to the ORIGINAL Boosts. Of course they could be an OPT - IN option.

    Anyone willing & able to organise/ run one????? Afraid I cannot commit time. All our CONCERNS will be there for EVERYONE to see (current & prospective users)

    Alternatively we could give BAD REVIEWS & LOW RATINGS on the APP Store

    Of course seeing this comment it MIGHT do the job instead. After all they will not want bad reviews in the public domain!!!! Either way should have the same effect!!!

  • Avatar
    Martin Homfray

    No wonder they are taking no notice. Some are giving FIVE STARS in the reviews yet finding faults with the boosts on last update!!!!!!

    How can this equate. FIVE STARS is almost perfect yet the boosts are ALSO not wanted by them!!!!

  • Avatar
    Martin Homfray

    Have just given a review on the App Store with a ONE STAR rating about the new boosts especially the locking of pieces.

    Also pointed out that it was sent out with Bugs so simple that a routine testing programme should have shown up. No good testing programme would have missed it. Either that or they still put the update out with known problems. Either is not good.

    Feel free to add as many low ratings/ bad reviews as possible. The more the better. Encourage others to do the same!!!!!! The more low ratings we give the lower rating for the app

    Maybe then they will take notice.

  • Avatar
    Marcela Postlova

    I just read reply on FB post to one of the players - update will be out in a week!!!! I sincerely hope it won't crash! So, summary of what we like to see: 1- puzzle float, 2- boosts at least out of sight, 3- edges and preview free and easy to acces, 4- full pic of puzzle to save, all those will be awesome for start! And one personal preference - no people in nature/cities puzzles, those stock images are iffy.

  • Avatar
    Martin Homfray

    I agree Marcela with your four must haves.
    Also hope they have fixed All/most of the bugs. I have not suffered with crashing, must be what you're playing on. If so they could not have tested fully on ALL types of playing platform!!!
    Not too particular of people in cities or nature myself, though sometimes it MAY make the scene better.
    Also cannot see why you cannot save pictures off single packs to play on this one. Or even to have those packs on here as well!!!

    We can only wait till the upgrade addresses ALL/ MOST of our concerns and does not crash. That should not happen if testing has been rigorously done on all platforms as is standard policy in programme testing.

    Some bugs known/ unknown do get through but CRASHING is a big NO & must stop any release however urgent until it is fixed.

  • Avatar
    Marcela Postlova

    Martin, it looks like the crashes were random, no matter what device. A lot of people had crashes later. I can save the pics to album no prob, but it has the logo and scattered puzzle pieces in bottom corner, I don't like that and i wasn't alone on this, because they did it before, but reinstalled the full image shortly after. And the people in pics, I mean those close ups having nothing to do with anything, just beautiful people ruining the shot, my opinion. I hope it won't crash after the next week update, I finally reinstalled and so far it works, for some redownload has not work at all. I tried other puzzle apps, but still this one is far the best of the bunch, WHEN it WORKS!

  • Avatar
    Martin Homfray

    I tried "Jigsaw Puzzle"" but soon deleted after so much fun???? with the automatic feature!!!
    It was so much fun!!!!! & skilful just pushing pieces round till they just clicked together!!!

    It was so boring just like it is at present. Glad they have come to their senses over this the worst aspect of the recent DISASTROUS UPGRADE. Other aspects did come close like your THREE must change boosts improvements!!!!

    Also just downloaded "September" pack. Could not help noticing that there was no 31st August picture. Must lack education in the days of the months!!!! since there ARE 31 days in August. They only need to look at a calendar to know this!!!!

  • Avatar
    Martin Homfray

    Meant to ask earlier DOES ANYONE find the Samsung advert to be in the RIGHT PLACE when it suddenly appears at the bottom of the screen. Perfect placement when you are attempting to place pieces on the bottom of the puzzle.

    This is NO PLACE for an advert even if you can turn it off till the next time. Who can EVER think this is RIGHT!!!!! It needs to be MOVED NOW!!!!!

  • Avatar
    Marcela Postlova

    September pack starts with august 31st.

  • Avatar
    Martin Homfray

    Mine doesn't Marcela. Have uninstalled/ Restored Three times.
    Shows Thirty puzzles September 1st - 30th. August 31st is missing!!!
    Could be I installed too soon!! Added afterwards perhaps?? When they noticed it was missing it was amended. Still it Should appear on restore I would think.

  • Avatar
    Marcela Postlova

    Many people have complained about the same issue with reinstalling, a lot of packs, coins are partly or not all all back. That's why I was reluctant to do it. In the end I thought what the hell, it doesn't work anyway, so what I've got to loose, and to my amazement it worked the 1st time, lost only over thousand coins and 2 small freebies didn't reload, otherwise I'm lucky. On magic FB steady stream of new people having probs is oozing, and if they check the FB posts for last month, they wouldn't be so surprised! Hopefully, you and the rest will get the game in order, wouldn't it be fun, if it crashed again! Can't wait, what a suspense!

  • Avatar
    Martin Homfray

    Well Marcela "MAGIC PUZZLES" if that is the correct name at present threw me out & did not let back in.

    Did reinstall. ALL coins restored & all the levels packs seem to be available

    What is alarming though my FOUR "PAID FOR" did not restore even after Going into the puzzle store. In - Apps purchases were enabled though after reinstall, though this SHOULD matter.

    Will submit BUG request about this. Already have submitted an earlier BUG request for another matter which I am still awaiting an answer

  • Avatar
    Marcela Postlova

    That's what loads of players complaining now, crashing one by one, and having the sameissue with august 31st puzzle, new update is suppose to be next week, fingers crossed it will be bug free!! If not..............

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