FAQ Magic Jigsaw Puzzles

How do I restore paid purchases (Magic Puzzles VIP, Gold Deal, All Inclusive)?

1. Make sure that you are logged in on your iOS device with the same Apple ID you used for the original purchase.
2. Open the app and tap on the Puzzle Shop (shopping cart icon):

Restore_a_pack_En.png

- Categories (three horizontal lines in the bottom left corner):

Restore_a_pack_En2.png

- My Purchases category:

Restore_a_pack_En3.png

3. Push Restore all paid downloads green button:

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4. Enter your Apple ID you used for the original purchase and press "Ok".

 

 

Comments

  • Avatar
    Kmullins37

    I have did this multiple times and it hasn't worked. Help please.

  • Avatar
    Shermancy2

    Where do l find my account?

  • Avatar
    Jamie LaChance

    I can't get my puzzles to restore very unhappy!!!

  • Avatar
    Dvashon

    Paid $4.99 for Gold Pack. Cannot locate please help

  • Avatar
    Nidia Delgado

    Paíd $4.99 for Gold Pack. Can not locate please help me

  • Avatar
    Nmcateer3

    I am trying to restore my puzzles onto my new iPad. I cannot seem to restore all my puzzles, I have followed all your instructions. Please help

  • Avatar
    Melyssa Johnson

    I just bought gold pack and I am logged in with same as apple Id. Please advice

  • Avatar
    Glenys Ashton
    I bought unlimited energy but it has not been supplied!
  • Avatar
    Beverliz Martinez
    Paid for the $4.99 gold pack and cannot locate it. Please help me!!
  • Avatar
    Alfred Fenner

    Can't restore purchased Gold Pack neither I can find it on the Main Screen for free repurchasing. Please enlighten me, how to gain it back

  • Avatar
    Glenys Ashton

    Glenys
    Still can't get my unlimited energy!, Iam working on an I pad not a computer.

  • Avatar
    Mary Bass

    I can't find any of my packs. I'm tired of all the complicated directions. I have changed iPads.

  • Avatar
    Kathleen Glasscock

    I can't find my gold pack, I've search the app page and I've tried to restore it, nothing works! And I'm signed in or I wouldn't be able to send this

  • Avatar
    Meggie Now2004

    Lost gold pack puzzles

  • Avatar
    Sarah Taylor

    I purchased the Gold Pack using funds I had on Facebook. I got the 30 energy but did not receive the three puzzle packs & I still see ads.

  • Avatar
    Mntgmywest

    Have had puzzle app with no problems 2years now app doesn't work

  • Avatar
    Mntgmywest

    Have had puzzle app with no problems 2years now app doesn't work

  • Avatar
    Joan2030

    I am unable to restore my Paid Gold Pack! Still getting the ads!

  • Avatar
    Lynn Bowman

    Unable to restore gold pack after transferring to new iPad. Get the ads and don’t want the more expensive regular magic puzzles VIP. Not happy

  • Avatar
    Margaret Tate

    Unable to restore any of my purchases or update magic puzzles very unhappy

  • Avatar
    Margaret Tate

    magi381Ful
    Very unhappy unable to restore purchased puzzles or update magic puzzles in ap store

  • Avatar
    Emilymorgs

    I still haven’t been able to get my packs, coins, etc on my new iPad

  • Avatar
    Bjd1937

    I went through all this and still don’t have all my purchases. This is not a new IPad and it is part of my purchases that are missing

  • Avatar
    Bjd1937

    This is the email address I had when I first started using this puzzle app. So this email doesn’t work any more. Bjd1937@tds.net does not exist anymore my email is barbaradunn002@comcast.net

  • Avatar
    Kmullins37

    I have tried to do these steps but it still is wanting me to pay again.

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