FAQ Magic Jigsaw Puzzles

How do I restore the Gold Deal (No ads option)/All Inclusive/Unlimited Energy?

 

1. Make sure that you are logged in on your iOS device with the same Apple ID you used for the original purchase.
2. Open the app, tap on the Puzzle Shop -> My Purchases
3. Push the Restore all paid downloads button
4. Enter your Apple ID you used for the original purchase and press "Ok".

After that the Gold Deal/All Inclusive/Unlimited energy will be restored.

If you use the same Apple ID you may still repurchase the Gold Deal for FREE.
If you have a new Apple ID, please contact Apple support team for the assistance on transferring your purchases (linked to your old Apple ID) to your new Apple ID.

After that please follow the restoring procedure.

Comments

  • Avatar
    Kmullins37

    I have did this multiple times and it hasn't worked. Help please.

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    Shermancy2

    Where do l find my account?

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    Jamie LaChance

    I can't get my puzzles to restore very unhappy!!!

  • Avatar
    Dvashon

    Paid $4.99 for Gold Pack. Cannot locate please help

  • Avatar
    Nidia Delgado

    Paíd $4.99 for Gold Pack. Can not locate please help me

  • Avatar
    Nmcateer3

    I am trying to restore my puzzles onto my new iPad. I cannot seem to restore all my puzzles, I have followed all your instructions. Please help

  • Avatar
    Melyssa Johnson

    I just bought gold pack and I am logged in with same as apple Id. Please advice

  • Avatar
    Glenys Ashton
    I bought unlimited energy but it has not been supplied!
  • Avatar
    Beverliz Martinez
    Paid for the $4.99 gold pack and cannot locate it. Please help me!!
  • Avatar
    Alfred Fenner

    Can't restore purchased Gold Pack neither I can find it on the Main Screen for free repurchasing. Please enlighten me, how to gain it back

  • Avatar
    Glenys Ashton

    Glenys
    Still can't get my unlimited energy!, Iam working on an I pad not a computer.

  • Avatar
    Mary Bass

    I can't find any of my packs. I'm tired of all the complicated directions. I have changed iPads.

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    Kathleen Glasscock

    I can't find my gold pack, I've search the app page and I've tried to restore it, nothing works! And I'm signed in or I wouldn't be able to send this

  • Avatar
    Meggie Now2004

    Lost gold pack puzzles

  • Avatar
    Sarah Taylor

    I purchased the Gold Pack using funds I had on Facebook. I got the 30 energy but did not receive the three puzzle packs & I still see ads.

  • Avatar
    Mntgmywest

    Have had puzzle app with no problems 2years now app doesn't work

  • Avatar
    Mntgmywest

    Have had puzzle app with no problems 2years now app doesn't work

  • Avatar
    Joan2030

    I am unable to restore my Paid Gold Pack! Still getting the ads!

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