FAQ Magic Jigsaw Puzzles

BLANK puzzles/crash after transferring to a new iPad

Dear Users,

If you see blank puzzles/black pieces or if you can't open the app at all after transferring to another IOS device, downloading from the cloud or after the app's/IOS update, please follow the instruction:

Please reinstall the app: delete it and download from the App Store again.

If you are registered (!), your coins, levels and packs will be saved. Started, downloaded from the Feed and created puzzles will be lost.

After reinstallation please log in under your account and restore the packs.
To restore Gold Pack/All inclusive you should click on the Restore All Paid Downloads button and reboot your device (this is an important step).


Also in My Packs section you may restore the purchased puzzle packs one by one:
How-to-restore-purchases

If you use the same Apple ID you may repurchase the packs for FREE.

Comments

  • Avatar
    Sharoncallison

    Wont open from APP Store..

  • Avatar
    Ckckck0708

    I had a lot of puzzles downloaded from Best in the World. After your update I uninstalled and reinstalled Magic Puzzles. I was signed in and have managed to get just about everything I had back. However, none of the puzzles that I downloaded are there.

  • Avatar
    Pat Gaffney

    How do I get more free puzzles?

  • Avatar
    Magic Puzzles Support Team

    In case you have issues, please contact us through the app: Menu>Help>Submit a request.

    Best regards,
    Magic Puzzles Team

  • Avatar
    D Sowley

    I have just purchased an I pad pro and ride to download from cloud onto my ne pad. Coins have come over and so have the puzzles but I can't open any of the puzzles. I have deleted and reinstalled but still have same problem. I did have this issue a few months ago and you asked me to change e mail address and set up a new one but that doesn't seem to be wirking either.
    PLEASE CAN YOU HELP ME I LOVE DOING THESE PUZZLES BUT JUST CANNIT GET IT TO WORK

    Thanks
    Don

  • Avatar
    3seaswan

    Can't get my puzzles on my new iphone 7! Help!!!
    Waiting...!!

  • Avatar
    Bengalflo2

    Can't get my puzzles back after getting a new ipad

  • Avatar
    Helen Guarisco

    I have followed every step but it still freezes after I finish a puzzle, so I have to close out and reopen the game to do a puzzle.

  • Avatar
    Michelle

    Like Helen - I have followed every step but it still freezes after I finish a puzzle, so I have to close out and reopen the game to do a puzzle.
    Please fix this issue.

  • Avatar
    Allbikernowheels

    What is going on with this app? It is continuously crashing, coming up with blank puzzles, the 10 coin bonus for watching a short game video isn't loading after tapping on it. Coins for completed puzzles are not loading.

  • Avatar
    Joan Starkey

    I bought the puzzle pack Land of Gold for 3990 coins and it will not download, I have tried for days and it still will not download

  • Avatar
    Joan Starkey

    I bought the puzzle pack Land of Gold for 3990 coins and it will not download, I have tried for days and it still will not download

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