FAQ Magic Jigsaw Puzzles

My pack wasn't delivered, but I was charged.

Please try to restore the pack from the Login page:


Login (=your email or Facebook on the top) -> Packs -> hit Restore button on the pack.

If you purchased the pack with money, not with coins, please repurchase the pack using the same Apple ID; repurchase is always FREE.

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Comments

  • Avatar
    Miriam Ramos
    I need help restoring my puzzle
  • Avatar
    Jojo Mann
    I purchased coins and they are not showing up to purchase puzzles.
  • Avatar
    Lhilton27
    I purchased Christmas Miracle but have not received it or notification of my payment. Why?
  • Avatar
    Lhilton27
    I purchased Christmas Miracle but have not received it or notification of my payment. Why?
  • Avatar
    Kerrie
    I purchased Seasons with coins and it didn't load. I followed the instructions on restoring it and that didn't work either
  • Avatar
    Llabonte56
    I try to restore but it always fails. My coins have been removed from my account. I need help to restore my last purchase. Thank you. llabonte56@hotmail.com
  • Avatar
    Christy Wright
    I cannot restore my puzzles either. It keeps failing. Someone please help me. christywright1971.cw@gmail.com
  • Avatar
    Tricia Richardson

    I purchased a pack with coins and it removed the coins but won't download the pack. Restoring always says fail. Why would I purchase with actual money?

  • Avatar
    Glenys Ashton

    I have bought energy and been charged on my bank account but they are not there

  • Avatar
    Debbie Gustin

    I bought the Cuties puzzle pack with 3990 coins. I am unable to restore it. So, I'm out coins. Not happy. This was the puzzle pack that was offered today. NOT COOL!

  • Avatar
    Mary Davis

    I also bought Cuties pack & paid for it with my iTunes account, did not receive the pack! Not happy!

  • Avatar
    KarenGudinas

    Karen Gudinas
    I also bought the Cuties pack with 3990 coins on Wednesday, March 9. It will not download and my coins are gone. I am also not happy!!!

  • Avatar
    Anne Wehrle

    I purchased the 5 in 1 gold deal and it will not download and I cannot get to the re-purchase page

  • Avatar
    Chrispjen

    I purchased the French gourmet with coins but it didn't complete the loading. Just came up with fail. Pls fix. Chrispjen@ yahoo.com.au

  • Avatar
    Lois graves reedy

    The puzzle pack for June was not delivered.

  • Avatar
    Lois graves reedy

    What do I need to do?

  • Avatar
    Jeanandbrianfish

    Yesterday I tried to purchase Magic Puzzle Nature - parallels. It started to download then stopped and I have not received it. It cost £2.99 so I assume I will be refunded this amount. Thank you. Jean Fish

  • Avatar
    Jo Ann Sewell

    On Aug 2 I purchased comfortland for 2.99 and never received it.order numberMVOW95S0J1

  • Avatar
    Gilakk47

    The pack Big Cats I paid for and have not received though I have tried your suggestions

  • Avatar
    Kris

    My puzzle isn't coming up in my collections. Don't know why

  • Avatar
    Magic Puzzles Support Team

    If you have any problems with Magic Puzzle app you can send us a message through the app: Menu>Help>Submit a request.

    Magic Puzzles Team

  • Avatar
    Victor Domenech

    Although your puzzles are great your service is atrocious. I have been trying for two days to restore a lost pack. I paid for the pack in coins and it never downloaded. You tell to sign in with my email address but don't tell where I am supposed to go. I can't go to your URL because I don't know the address. I have sent you my problems through the app but your instructions are not all clear.

  • Avatar
    Kendradelage

    I purchased ancient civilizations with coins. I was charged but it wasn't delivered. It does not show up in my puzzles as a pack that can be restored! Please send the puzzle pack to me!

  • Avatar
    Triplej1111

    Please restore my 2990 coins and I will repurchase Land Of Gold. Or, just close this case and I will re purchase when I accumulate enough coins. Thanks, jerry

  • Avatar
    Dawnf61

    I bought a package with coins and my coins were taken but package failed?

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    Patrick Ireland

    On two different packs that I have tried to purchase, the downloads have failed. I have tried to restore, but both fail. The packs are marked as "FREE" after the purchase/download failed. The packs are "Over the Mountains" and "Crystals Lakes". I have in the passed purchased other packs some to coins and others with cash and they all correctly downloaded but not the aforementioned two packs. Your restore instructions fail with both packs. How can I get the two packs that I have already paid for with coins but have not successfully downloaded?

  • Avatar
    Cjtaubert

    I'm trying to have my Magic Puzzles level restored to 105, which I lost after the last two updates! I also lost all my coins, which had accumulated to 10K, whatever that meant. I've had to start all over again at Level 1, which is WRONG! I lost my puzzle packs which I had purchased with coins I had earned.. also my Facebook friends who also used Puzzle Magic! What I mind the most is having to start all over again at Level 1!!! If you can't restore my puzzles, okay but PLEASE reset my level to 105!!!

  • Avatar
    Cjtaubert

    I'm trying to have my Magic Puzzles level restored to 105, which I lost after the last two updates! I also lost all my coins, which had accumulated to 10K, whatever that meant. I've had to start all over again at Level 1, which is WRONG! I lost my puzzle packs which I had purchased with coins I had earned.. also my Facebook friends who also used Puzzle Magic! What I mind the most is having to start all over again at Level 1!!! If you can't restore my puzzles, okay but PLEASE reset my level to 105!!!

  • Avatar
    Cjtaubert

    I'm trying to have my Magic Puzzles level restored to 105, which I lost after the last two updates! I also lost all my coins, which had accumulated to 10K, whatever that meant. I've had to start all over again at Level 1, which is WRONG! I lost my puzzle packs which I had purchased with coins I had earned.. also my Facebook friends who also used Puzzle Magic! What I mind the most is having to start all over again at Level 1!!! If you can't restore my puzzles, okay but PLEASE reset my level to 105!!!

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