FAQ Magic Jigsaw Puzzles

My pack wasn't delivered, but I was charged.

Please try to restore the pack from the Login page:


Login (=your email or Facebook on the top) -> Packs -> hit Restore button on the pack.

If you purchased the pack with money, not with coins, please repurchase the pack using the same Apple ID; repurchase is always FREE.

 

Comments

  • Avatar
    Miriam Ramos
    I need help restoring my puzzle
  • Avatar
    Jojo Mann
    I purchased coins and they are not showing up to purchase puzzles.
  • Avatar
    Lhilton27
    I purchased Christmas Miracle but have not received it or notification of my payment. Why?
  • Avatar
    Lhilton27
    I purchased Christmas Miracle but have not received it or notification of my payment. Why?
  • Avatar
    Kerrie
    I purchased Seasons with coins and it didn't load. I followed the instructions on restoring it and that didn't work either
  • Avatar
    Llabonte56
    I try to restore but it always fails. My coins have been removed from my account. I need help to restore my last purchase. Thank you. llabonte56@hotmail.com
  • Avatar
    Christy Wright
    I cannot restore my puzzles either. It keeps failing. Someone please help me. christywright1971.cw@gmail.com
  • Avatar
    Tricia Richardson

    I purchased a pack with coins and it removed the coins but won't download the pack. Restoring always says fail. Why would I purchase with actual money?

  • Avatar
    Glenys Ashton

    I have bought energy and been charged on my bank account but they are not there

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    Debbie Gustin

    I bought the Cuties puzzle pack with 3990 coins. I am unable to restore it. So, I'm out coins. Not happy. This was the puzzle pack that was offered today. NOT COOL!

  • Avatar
    Mary Davis

    I also bought Cuties pack & paid for it with my iTunes account, did not receive the pack! Not happy!

  • Avatar
    KarenGudinas

    Karen Gudinas
    I also bought the Cuties pack with 3990 coins on Wednesday, March 9. It will not download and my coins are gone. I am also not happy!!!

  • Avatar
    Anne Wehrle

    I purchased the 5 in 1 gold deal and it will not download and I cannot get to the re-purchase page

  • Avatar
    Chrispjen

    I purchased the French gourmet with coins but it didn't complete the loading. Just came up with fail. Pls fix. Chrispjen@ yahoo.com.au

  • Avatar
    Lois graves reedy

    The puzzle pack for June was not delivered.

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    Lois graves reedy

    What do I need to do?

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    Jeanandbrianfish

    Yesterday I tried to purchase Magic Puzzle Nature - parallels. It started to download then stopped and I have not received it. It cost £2.99 so I assume I will be refunded this amount. Thank you. Jean Fish

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    Jo Ann Sewell

    On Aug 2 I purchased comfortland for 2.99 and never received it.order numberMVOW95S0J1

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    Gilakk47

    The pack Big Cats I paid for and have not received though I have tried your suggestions

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    Kris

    My puzzle isn't coming up in my collections. Don't know why

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    Magic Puzzles Support Team

    If you have any problems with Magic Puzzle app you can send us a message through the app: Menu>Help>Submit a request.

    Magic Puzzles Team

  • Avatar
    Victor Domenech

    Although your puzzles are great your service is atrocious. I have been trying for two days to restore a lost pack. I paid for the pack in coins and it never downloaded. You tell to sign in with my email address but don't tell where I am supposed to go. I can't go to your URL because I don't know the address. I have sent you my problems through the app but your instructions are not all clear.

  • Avatar
    Kendradelage

    I purchased ancient civilizations with coins. I was charged but it wasn't delivered. It does not show up in my puzzles as a pack that can be restored! Please send the puzzle pack to me!

  • Avatar
    Triplej1111

    Please restore my 2990 coins and I will repurchase Land Of Gold. Or, just close this case and I will re purchase when I accumulate enough coins. Thanks, jerry

  • Avatar
    Dawnf61

    I bought a package with coins and my coins were taken but package failed?

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