FAQ Magic Jigsaw Puzzles

New Interface

In the version 3.0.0 the interface was completely updated as well as navigation in the game and new simple design allows you to quickly navigate in the game!

In the screenshot attached below you may see how your Collection page looks now.

Now that the bottom bar has been removed, Tournaments, Jigsaw Puzzle feed, Puzzle Shop sections are located on one My Collection page and can easily be accessed.

In order to find your puzzle packs, please scroll Pack Selector to left or right.

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Please note that Energy points have been moved to Jigsaw Puzzle feed section. They are no longer displayed on My Collection page.

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Comments

  • Avatar
    Rowena K

    I was having problems with the app requiring multiple attempts before it would open but for the last two days I have not been able to play at all! I hope this issue will be resolved soon or I will permanently delete it and play a different one!

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    Dyane49

    When I reached level 68 I did not receive anything for it.

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    Virginia A. Lee

    Where is the HOME button?

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    Virginia A. Lee

    I cannot open the Magic Puzzle app...and the directions say to tap the HOME button, but where in blazes is it?

  • Avatar
    Virginia A. Lee

    Well, I haven't been able to open Magic puzzle app now for 3 days! and no one is answering my questions....some Support team! If I didn't enjoy the app so much I would just delete it instead of going thru all this frustration. HELP...ISN'T THERE SOMEONE OUT THERE WHO CAN HELP ME?!!!!!

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    Pamela B.

    The home button is the white button to the side of your iPad or phone. There is no home button in the app.

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    Virginia A. Lee

    Ok...thanks, now how do I open the Magic Puzzle app when my problem is that it WON'T open.....catch 22? or it opens shows the puzzle piece than goes blank.

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    Virginia A. Lee

    I'm having the same problem as Rowena above...so what is the answer in lay man's language...I'm not a device nerd...too old

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    Pamela B.

    Are you using the new update 2.8.6. I glad probe starts in December but sine 2.8.5 it has been OK.

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    Joycejo

    I loaded under an old ID in the app store that I have lost. I can't update. If I delete will the puzzles I have reload when I reinstall?

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    Lisa Bridges

    Since the last update it keeps getting stuck when I look at a puzzle packs. I can go to everywhere else on the site but not back to the puzzle packs, it's just stuck and I have to turn off the phone to get unstuck.

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    Kathy Larson

    Since loading the new updates (I got of them) the ability to earn coins by watching videos is gone. This was a nice feature to be able to accumulate coins to purchase puzzle packs. Will this be coming back?

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    Kathy Larson

    I also liked that you could move the tray from the right side of the screen to the left side (on iPAD) but this is gone with the new updates. I meant to say in the previous post that I had received 2 updates that seemed to say the same thing. I loaded both.

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    Pamela B.

    I have sent an email to Ximad about this. I watch many videos a day so I can buy new puzzles. I hope they restore it soon. It has dissappeared in the past but come back later.

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    J McKinney

    Lack of ability to move tray from one side to the other is a disadvantage and increases repetitive motion strain. I have also been having problems with app not opening, puzzles freezing. Current (most recent) update made game much less enjoyable.

  • Avatar
    J McKinney

    Lack of ability to move tray from one side to the other is a disadvantage and increases repetitive motion strain. I have also been having problems with app not opening, puzzles freezing. Current (most recent) update made game much less enjoyable. I also would like option of choosing size of puzzle pieces moved to area of where to choose background color.

  • Avatar
    J McKinney

    Lack of ability to move tray from one side to the other is a disadvantage and increases repetitive motion strain. I have also been having problems with app not opening, puzzles freezing. Current (most recent) update made game much less enjoyable. I also would like option of choosing size of puzzle pieces moved to area of where to choose background color.

  • Avatar
    J McKinney

    Lack of ability to move tray from one side to the other is a disadvantage and increases repetitive motion strain. I have also been having problems with app not opening, puzzles freezing. Current (most recent) update made game much less enjoyable. I also would like option of choosing size of puzzle pieces moved to area of where to choose background color.

  • Avatar
    J McKinney

    Lack of ability to move tray from one side to the other is a disadvantage and increases repetitive motion strain. I have also been having problems with app not opening, puzzles freezing. Current (most recent) update made game much less enjoyable. I also would like option of choosing size of puzzle pieces moved to area of where to choose background color.

  • Avatar
    Spayer

    New update doesn't work at all! Open program>click any link>nothing happens. Nothing happens. Nothing happens. Reload. Nothing happens. Sucks!

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    Makeitmyday2day

    All my puzzles are in the 'restore' link but when I attempt to restore them it goes through the motions but immediately goes back to restore. Haven't been able to do ANY puzzles in at least a month.

  • Avatar
    Pamela B.

    To Kathy Larson
    Ximad have just replied that the videos will be available again at the next update. Do we dare to get that?

  • Avatar
    Jenn S

    Dear tech team,

    Just updated app and after one use following the newest update dated July 6, 2017 I am unable to open Magic puzzles app while my iPad is connected to wifi. Everytime I tried opening the app it would quickly crash. If I hadn't seen a comment in the App Store reviews about being able to run app offline I would never have realized that if I turned off my iPad's network connection I could use the app. But now I can't download new puzzles from the puzzle store or communicate with the help desk via the app. (Writing this post via the internet support site.)

    Please figure out what's gone wrong and fix it, there were some really nice puzzle packs I was hoping to download but now can't.

    To other Magic Puuzle users on IPads, you may want to hold off on downloading newest update until this connectivity issue is resolved.

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    Jenn S

    New update to fix issue released and now app appears to be working fine. Thank you Magic Puzzles team!

  • Avatar
    Pamela B.

    I have updated to new fix 2.12.1 as I was told thus was OK. I cant download packs and can't get coins for watching videos. It also seems to have added packs I deleted a long time ago but list ones I have downloaded recently. HELP.

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    Juan E Sayan

    Hi, I am going go thank you if you can check my purchases that Idid previously ,those purchases did not receive them. Thanks for the help. Juan Sayan

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    Kathleen wilson

    Just updated and app wont open at all. If i delete then re-install will i lose my purchases and coins?

  • Avatar
    Saratogastargazer

    I looking for someone to help me in viewing my completed puzzles in full screen.
    A year ago there was a magnifying glass that you hit and you would be able to view the completed puzzles and the detail of the puzzles, not able to see the detail anymore, it is to small.
    I have emailed the support team last January said they would get it back on with the next update.
    Many updates later and I can not find where I can view with detail.

    Thanks

  • Avatar
    Sandra mcgregor

    Why alter something reliable to this mess. Only half the puzzles load now. Thinking of giving it away

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