FAQ Magic Jigsaw Puzzles

Extra puzzles in the monthly packs

Dear Users,

 

You can open the extra puzzles in the following ways:


- ask friend and open the puzzle for free
- use 100 coins (will be used to open one picture)
- unlock all the extra pictures in the pack for 2.99$

 

Please note that the opening of the extra puzzles is optional, you can just skip them.

 

Respectfully,
Magic Puzzles Support Team

 

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Comments

  • Avatar
    Momo's

    Can you use an iTunes credit instead of using a credit card to order the bonus pack?

  • Avatar
    Sroe1954

    I have done updates but still have not been given option of the December Bonus Puzzles. Please advise because I want them.

  • Avatar
    D G

    I paid for the December puzzle bonuses and the app kept closing so I deleted and then re downloaded.the app, restored purchases, signed in and still the December bonus pack is locked except for the ones I have already done. I have emailed and gotten no response. Please help or refund my money. Thanks

  • Avatar
    Aquiltingbrat

    I TOO HAVE PAID FOR THE BONUS PACK ON DECEMBER 8. EITHER REFUND MY MONEY OR UNLOCK THEM.

  • Avatar
    Aquiltingbrat

    I TOO HAVE PAID FOR THE BONUS PACK ON DECEMBER 8. EITHER REFUND MY MONEY OR UNLOCK THEM. THIS IS THE SECOND TIME I'VE ASK FOR SOME KIND OF ASSISTANCE AND NO RESPONSE FROM YOU. WHAT IS WRONG WITH YOU PEOPLE. GET YOUR HEAD OUT OF THE SAND AND LISTEN TO US.

  • Avatar
    Aquiltingbrat

    I TOO HAVE PAID FOR THE BONUS PACK ON DECEMBER 8. EITHER REFUND MY MONEY OR UNLOCK THEM. THIS IS THE SECOND TIME I'VE ASK FOR SOME KIND OF ASSISTANCE AND NO RESPONSE FROM YOU. WHAT IS WRONG WITH YOU PEOPLE. GET YOUR HEAD OUT OF THE SAND AND LISTEN TO US.

  • Avatar
    Magic Puzzles Support Team

    Dear Users,

    We apologize for the inconveniences.

    Please update the app to the latest version - 2.8.4
    You need to find the Magic Jigsaw Puzzle app in the App Store and if there is an update you will see the Update option.
    Then buy the extra December 2016 puzzles with the same Apple ID again, the repurchase should be free.

    Regards,
    Ximad Inc.

  • Avatar
    Darcylin5

    Dear Magic Puzzle Support team, just had to say Happy Holidays, thank you for all you do to make this puzzle app work.

  • Avatar
    irisciren

    I have paid for the bonus ones to be unlocked but they still don't open. I have the most up to date version...help?

  • Avatar
    Bevwinsor

    My February bonus puzzles aren't opening after I've paid the 100 coins. I checked for an app update, but I don't see one. I'm running version 2.8.6 updated January 26,2017

  • Avatar
    Lindacrossen

    Some of the new extra puzzles open with all pieces black!
    Feb 21,22 & 23

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