FAQ Magic Jigsaw Puzzles

• NEWS

  • New Update
  • What's New
  • Account Info
  • Magic Puzzles VIP
  • How do I cancel a subscription?
  • New Puzzle Shop

• Common Issues

  • How do I transfer my game progress to a new device (with the same OS)?
  • How do I transfer my game progress to a device with a different OS?
  • What to do if my coins have been lost?
  • How do I find my Magic Puzzles ID?
  • How do I send logs?
  • I purchased a puzzle pack/puzzle collection but didn't receive it
  • I'm logged in with my Facebook, but I see LOGIN instead of my name

• How to play

  • What are coins for?
  • What are stars for? How to achieve new levels?
  • How do I use boosts?
  • How do I enable/disable rotation mode?
  • How do I change the background color?
  • How do I zoom the puzzle I am working on?
  • How do I move the tray with pieces to the left side?
  • Where do I find unfinished puzzles?
  • How do I save a picture to the Gallery or share it with friends?
  • How do I create puzzles from my own pictures?
  • How do I find the not connected pieces?

• General Questions

  • Monthly packs and daily puzzles
  • Extra puzzles in monthly packs
  • What are the Hidden Puzzles (Packs № 1,2,3 etc.)?
  • What is Energy for?
  • What is Jigsaw Puzzle Feed?
  • Is Magic Puzzles app available for other devices?
  • What to do if I am unable to connect or share via Facebook?
  • How do I turn off the ads?
  • How do I disable push notifications?
  • Pieces move too slow or stuck
  • How do I enable/disable in app purchases?
  • How do I turn on/off music and sound effects?
  • Puzzle pieces don't rotate or have a wrong orientation (too many corners ect)
  • I don't see any photos in My Photos section

• Manage puzzle packs

  • How do I restore paid purchases (Gold Deal, All Inclusive)?
  • How do I restore my puzzle packs?
  • How do I delete a pack?