FAQ Magic Jigsaw Puzzles

• NEWS

  • Please update the app to the latest version 3.12.3
  • New Daily Bonus
  • Magic Puzzles VIP
  • How do I cancel a subscription?

• Common Issues

  • I didn't receive 100 coins for completing the Quick Servey
  • What to do if puzzles freeze/move slowly/ or pieces are jerky?
  • I purchased a puzzle pack/puzzle collection but didn't receive it
  • How do I transfer my game progress to a new device?
  • What to do if my coins have been lost?
  • Puzzle pieces have a wrong orientation (too many corners ect)
  • How do I find my Magic Puzzles ID?
  • How do I send logs?

• How to play

  • What are coins for?
  • What are stars for? How to achieve new levels?
  • How do I use boosts?
  • How do I enable/disable rotation mode?
  • How do I change the background color?
  • How do I zoom the puzzle I am working on?
  • How do I move the tray with pieces to the left side?
  • How do I save a picture to the Gallery or share it with friends?
  • How do I create puzzles from my own pictures?
  • How do I find the not connected pieces?

• General Questions

  • Account Info
  • Puzzle Shop
  • What is 365 days category?
  • What is Energy for?
  • What is Jigsaw Puzzle Feed?
  • What are the Hidden Puzzles (Packs № 1,2,3 etc.)?
  • How do I turn off the ads?
  • How do I disable push notifications?
  • How do I turn on/off music and sound effects?
  • How do I enable/disable in app purchases?
  • Is Magic Puzzles app available for other devices?
  • What to do if I am unable to connect or share via Facebook?

• Manage puzzle packs

  • How do I restore paid purchases (Gold Deal, All Inclusive)?
  • How do I restore my puzzle packs?
  • How do I delete a pack?