Puzzle packs can be deleted from the My Collection page and the completed folder.
To delete puzzle packs, follow these steps:
• Tap "Show more" under the My Collection section.
• Long-press the pack you want to delete. Confirm your decision.
❗If there is no Show More option displayed, that means the minimum required number of packs is installed on the My Collection page. In this case, the packs can't be deleted.
We recommend adding more packages to your collection so that the "Show more" option appears, and you can delete packages you don't need. You can add packages back to the "My Packages" category in your Library.
A deleted pack can be restored later from the My Packs category in the Library.
Once again my July puzzel pack will not download. I've tried since yesterday because that was the 1st.
If I delete a pack that I've already done will I lose the credits I got for them?
I have list my San Francisco puzzles and my coins
I lost all of my saved puzzles once updated
I not like for puzzles for my son and this time please the puzzles is giorgia
Somehow I show packs I never downloaded and that I can't get rid of. Pressing and x'ing them out doesn't work on these puzzles- the x never appears. How do I get rid of these puzzles?
How long does it take for someone to fix the problem???
Why doesn't anyone ever answer these questions? I'd really like to delete some locked packs, but the "x" doesn't work on them. Will someone please answer?
I bought 2 puzzle packs with coins. After I my coins were deducted I got a message that the server was under construction. I didn't get my puzzles and I lost over 6000 coins. All attempts to restore have failed. When I try to contact support it tells me that my operating system number is invalid and won't send it. I know my system is 8.3 because it was just updated last week. I want my puzzle packs or I want my coins returned. This is totally unacceptable.
You really don't want to post our bad feedbacks on the app review. Fix these issues please.
I go to my account trying to find My Pack - Nothing!
I followed all your instructions and Nothing Again!
Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland
I go to my account trying to find My Pack - Nothing!
I followed all your instructions and Nothing Again!
Poor site you have! My problem is not resolved, I still cannot my paid purchase . ireland
Yeah.... Might work on iPad but not on iPhone. All this does is take me into the pack itself to start a puzzle. Doesn't matter which screen I'm on
Since last update in July I lost 60 of my puzzle packs. I went to restore packs and when I tried to download it shows no puzzles and no picture of pack
I tried to delete 1 of my packs but it won't let me delete it
I have tried repeatedly to delete packs by pressing down and then pressing "X". It does not work. Please advise or fix.
I don't know if this ever gets read I hope so. My problem is I updated my app in July 2017and when it said open it didn't, I've tried a few times since and still nothing happens. Please help me. I am an old lady and I used to play it all day every day. The version is 2 12 2.