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F.A.Q.
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UPDATES AND NEWS
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ACCOUNT INFO
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GAME PROGRESS
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HOW TO PLAY
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How to delete started puzzles?
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How can I change the number of pieces?
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How can I turn on/off the rotation?
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How can I change the shape of puzzle pieces?
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How do I change the size of the puzzle pieces?
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Can I move the tray to the left/right side of the screen?
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How do I start a puzzle with the edge pieces only?
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How do I use boosts?
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How do I turn on a picture preview when working on a puzzle?
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How do I turn on/off the zoom feature?
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How do I change the background color?
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How do I turn off vibration when connecting puzzle pieces (iPhones only)?
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How do I find a started/unfinished puzzle?
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How do I save a picture/video after solving a puzzle?
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How do I share a completed puzzle/video with friends?
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How do I change the app icon?
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How to delete started puzzles?
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PUZZLE PACKS/PAID PURCHASES
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About puzzle packs
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Puzzle packs with partially locked puzzles
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Monthly puzzle packs
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I bought a pack but did not receive it
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What do I do if I lost my packs?
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How do I delete puzzle packs?
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How do I restore my puzzle packs?
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How do I restore paid purchases (Magic Puzzles VIP, Gold Deal, All Inclusive, No Ads offer)?
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Finished puzzle packs
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About puzzle packs
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LEVELS
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COINS
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IN-GAME EVENTS
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FEED
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MAGIC PUZZLES VIP
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NO-AD VERSION OF THE APP
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COMMON QUESTIONS
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What is a golden magnet (horseshoe)?
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The size of my puzzle pieces has changed
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My puzzle pieces are of a strange shape
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Puzzle pieces have the wrong orientation (too many corners, etc.)
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Why are some puzzles in a pack locked?
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How to play offline?
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What to do if puzzles freeze/move slowly/ or pieces are jerky?
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The app takes up much storage on my device
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How do I send logs?
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How do I disable push notifications?
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How do I get a refund for the purchase?
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How do I create puzzles from my own pictures?
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How do I turn on/off music and sound effects?
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What is a golden magnet (horseshoe)?
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APP REQUIREMENTS AND AVAILABITY ON OTHER PLATFORMS
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Terms of Use and Privacy Policy
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Terms of Use and Privacy Policy
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